Candidate Support

We can check our systems to delete any data that we hold on you as a data controller. This would include any time where you have 1) called in directly for support, 2) if you have taken any practice tests on our site or 3) if you are registered to receive marketing information from SHL. Unless there is a pending legal action or dispute which would require us to retain your personal information until the matter is resolved, we will delete your personal information that we hold as a data controller.

For any personal data in relation to an assessment that you have taken for another organisation or potential employer, you will need to relay this question to your employer or potential employer directly as we cannot delete candidate data without our client’s express permission as they are the controller of your personal information. Please ensure to provide your employer or potential employer with the information below, in order for them to instruct us to process your request.

Please provide the client with the following details:
the assessment type and date completed;
full name and email address you used; and
the name of the organisation for whom you took the assessment at the request of a specific organization (i.e., as part of an application for employment).

This is an AI driven Online Interview platform where your responses will be recorded via headphone and webcam and you will be scored based on the respones recorded.

 

20-25 mins

 

Answer: The test has 4 basic requirements:

A Personal Computer / Laptop
A Webcam connected to the System (Not required in case of Laptop with functional in-built Webcam)
Headphones with microphone
Smooth and uninterrupted Internet connectivity; Download and Upload Speed of minimum 1 Mbps (throughout the testing session, which will last for approximately 20 minutes)

 

Answer: Please check whether access to microphone is provided while at video testing page; if you were not prompted for the same, please go to your browser settings à site setting àallow microphone.

Please prefer using Mozilla Firefox for the assessment, you will be prompted to provide access to both the webcam and microphone that you will have to ‘allow’.

 

Answer: Please see if you have provided access to your webcam while at video testing page, if you were not prompted for the same, please go to your browser settings and allow webcam.

Please prefer using Mozilla Firefox for the assessment you will be prompted to provide access to both webcam and microphone that you will have to approve.

 

Answer: Please close the test window and login again using Mozilla Firefox preferably and when prompted for allowing access to your Microphone please select Microphone tagged with ‘High-Definition Audio’. Do not use the Default Microphone in the dropdown.

 

Answer: Please close the test window and login again, the test will not allow you to move ahead without the Microphone. Please check if the microphones are plugged in properly and start test again.

 

Answer: You are not allowed to open any other Browser / Switch between the Test Screen and other widows/ Minimize the Test Window. The Test will get locked permanently if a candidate is found switching through windows while taking the Test. Please connect with the HR/Recruiter that brought you this opportunity for further steps.

Test time extensions require approval from the company you are taking the test for.

Please refer back to your recruiter to see if you are eligible for additional time to complete time restricted assessment(s).

You may be required by the recruiter to provide evidence of your condition.

Once you have completed your test(s), the company you are taking the test(s) for will be notified that your results are ready.

In order to keep your results confidential, only the person chosen as the results recipient at the company you are taking the test(s) for, will have access to your results. For this reason, SHL support teams will not be able to provide you with your results. However, we can confirm whether or not you have completed your test(s).

For feedback on your performance, or for information about the next stage of the process, please contact the company you are taking the test(s) for directly. As SHL support teams are unable to provide company contact details, please refer to your initial communication from them or to the company's website. Please note that the extent of the feedback you receive will be at the company's discretion.

If you have any questions, please get in touch with your local Technical Support team by using the Contact Form widget on the right side of this page.

When you take our Video Interview test, your responses will be recorded via headphones and webcam, and you will be scored based on your responses. You will need the following before you attempt the test:

If you have any questions, please get in touch with your local Technical Support team by using the Contact Form widget on the right side of this page.

 

Please note this article applies to the AMCAT / TalentCentral+ Candidate Experience for assessments – if the code you have received is not listed please Contact Us

 

 

 

 

 

 

The first time you visit the TalentCentral™ platform to complete an assessment, you will need to create an account.

Click on the link in your invitation email (highlighted in yellow in the below screenshot):



The following page will be displayed. Click on Create Account



Enter your details in the required fields and click on Sign Up. You will need to make sure that you remember the password you have chosen so you can log back in at a later time, if required.



Please follow the on-screen instructions to proceed to your assessment.

If you did not find an answer to your query in this article, please try one of the following articles:
- The invitation email asks me to log in with my existing password, but it doesn't let me log in. What password should I be using?
- What should I do if I have forgotten my password?
- What should I do if I have forgotten my username?

If you have any questions, please get in touch with your local Technical Support team by using the Contact Form widget on the right side of this page.

 

Some assessments run in a separate pop-up window. Pop-up blockers on your PC can prevent your test window from opening. Active pop-up blockers should be disabled. It may be useful to note that all modern browsers have a pop-up blocker pre-installed. This may also be the case with some anti-virus software packages and toolbars. Please read the manual that came with your anti-virus software to find out how you can temporarily disable your pop-up blockers.

Microsoft Edge:
1) Click on the 3 dots in the top right corner of the browser window
2) Click Settings
3) Select the View Advanced settings option
4) Slide the Block pop-ups option to Off

Firefox:
(older versions of Firefox)
1) Click on the Firefox button
2) Click on Options, then Options again
3) Go to the Content tab
4) Deselect Block Pop-up Windows
5) Click OK

(Firefox version 57 onwards)
1) Go to the Open Menu icon (3 horizontal lines) and click Options
2) Click Privacy and Security
3) Go to the Permissions section
4) Deselect Block pop-up windows

Google Chrome:
(older versions of Google Chrome)
1) Go to the Settings icon (3 horizontal lines) and click Settings
2) Scroll down and click on Show Advanced Settings...
3) Click Content Settings under Privacy
4) Scroll down to the Pop Ups section and choose Allow all sites to show pop-ups

(Google Chrome version 63 onwards)
1) Go to the Customise and control Google Chrome icon (3 dots) and click Settings
2) Scroll down and click on the Advanced button
3) Click Content Settings under Privacy and Security
4) Click on the Pop Ups section and allow pop-ups

Safari (Mac only):
1) Click on Safari
2) Click on Preferences
3) Go to Websites
4) De-select Block pop-up windows

If you have any questions, please get in touch with your local Technical Support team by using the Contact Form widget on the right side of this page.

Please click here to check if your browser is compatible with the assessment. If you require additional assistance configuring your computer settings, please use the form at the bottom of the browser check screen to send the information to our support team. 

If you have any questions, please get in touch with your local Technical Support team by using the Contact Form widget on the right side of this page.

Please note your system settings may differ from the below depending on the assessments you are completing.

You will need to use a computer that meets the following recommended system requirements:

Connection speed
You should use a 56Kb, or faster, Internet connection to get the best experience.
Please use a 1Mb per second, or faster, Internet connection for video-based assessments.

Pop-up windows
Please disable any pop-up blocking software, that may prevent the test from downloading, before attempting the tests. University or company networks may have restrictions in place so please check with your local systems administrator first.

Supported components are ones that we have thoroughly tested and certified for use with the assessment system. We strongly recommend you use one of the following:

Supported Internet browsers
- Google Chrome Version 50 and higher (Windows, Mac)
- Mozilla Firefox Version 50 and higher (Windows, Mac)
- Safari Version 11 and higher (Windows, Mac)
- Microsoft Edge Version 80 and higher (Windows)

Supported operating systems
- Apple Mac OS 11.x (up to Mac OS X v11.2 1 - Big Sur)
- Microsoft Windows 10, 8, 7, Vista

Some of our assessments require you to have a display applet installed.

Supported display applets
- Active Scripting (or JavaScript)
- ActiveX Controls and Plug-ins
- Java Runtime Environment (virtual machine)

Auto translate
When using Microsoft Edge please ensure you disable the page translation function.
When the translate function is enabled the translate button is shown in blue in the address bar:

Please click on the translate button and click on Show Original.

Please note, most browsers, and their components, can be downloaded from the supplier's website for free. Click here to check your settings now.

If you have any questions, please get in touch with your local Technical Support team by using the Contact Form widget on the right side of this page.