Your test invitation should explain if a webcam or microphone is required for your assessment. You will be asked to allow the browser access to the device when you start your session.

If you were not prompted to do this by your browser automatically (this may happen if you click “Block” on the pop-up and get logged off from the system), please go to your browser settings and allow access to the webcam and microphone.

If your webcam or microphone is not working with the test or any other application, you will need to try and take your assessment on a different device that has a fully functioning webcam and microphone.

If your webcam or microphone works with other applications but not in your test, this may be due to an incompatible browser. Please try and start your assessment using a different browser or try a different device with working devices. Our recommended browser for the assessment is Mozilla, Firefox, or Google Chrome, where you will be prompted to provide access to both a webcam and a microphone.

If your webcam trial is successful, but you are still unable to use it with your assessment, please clear your browser’s cache (at least the last 4 weeks of data) and log back into your test.

If you are using the computer’s system microphone, then Default should be selected in the drop-down under the “Permission” screen. If you are using an external microphone/headset, then you should select that microphone/headset from the drop-down list. You may also need to check the sound recorder settings on your operating system. Try changing the microphone volume to the maximum and restarting your device to ensure the change is reflected in the system and in the browser. Log into the test again and check if the issue was addressed.

You may wish to use another device if you are unable to resolve the issue with the above guidance.

If you have any further questions, please get in touch with your local Technical Support team by using the Contact Us widget on the right side of this page.

Granting location access is mandatory for this test. Please follow these steps:

Note: Below is a screenshot showing the expected layout of the website, including the header, main content area, and footer.
 

 

If the problem persists, try using Mozilla Firefox.

If the issue continues, please use an alternative system where you can grant location access.

This message may appear if your username or password is incorrect. Please ensure you copy and paste your login details directly from the invitation email, without adding extra spaces.

 

If your test session has expired, you may also encounter this error. Please refer to your invitation email for the time window in which your test is accessible. If you miss this period, you will need to contact your recruiter or hiring company.

 

If you're still unable to access your test, please reach out to your local Technical Support team using the Contact Form widget located on the right side of this page.