Please download and open the PDF attachment below for information regarding CAPTCHAs/reCAPTCHAs.
reCAPTCHA FAQs.pdfTry copying the link into your web browser including the two ~~ symbols if they appear. If this does not resolve your issue please contact your recruiter or the organisation who sent the e-mail containing the link.
We apply monthly performance-related maintenance activities to all SHL systems. Each of the maintenance periods will require downtime during which there will be no access for candidates or administrators. The system maintenance windows are scheduled out of normal business hours to minimise the impact on our clients and candidates.
You can check when these are scheduled by clicking on the Scheduled Maintenance widget on the right side of this page. You will not be able to access the system or complete assessments when it is unavailable due to maintenance activities. If you attempt to access the system during scheduled maintenance a system notification will appear with information of the time and date that the system will be available again.
If you log back into the system after scheduled maintenance but are still receiving the maintenance notification, clear your browser history and cookies. Once you have done this, restart your browser and access the assessment as per the original instructions.
If you have any questions, please get in touch with your local Technical Support team by clicking on the Contact Form widget on the right side of this page.
If you log back into the system after scheduled maintenance but are still receiving the maintenance notification, clear your browser history and cookies. Once you have done this, restart your browser and access the assessment as per the original instructions.
If you have any questions, please get in touch with your local Technical Support team by clicking on the Contact Form widget on the right side of this page.
The first time you visit the TalentCentral™ platform to complete an assessment, you will need to create an account.
Click on the link in your invitation email (highlighted in yellow in the below screenshot):
The following page will be displayed. Click on Create Account
Enter your details in the required fields and click on Sign Up. You will need to make sure that you remember the password you have chosen so you can log back in at a later time, if required.
Please follow the on-screen instructions to proceed to your assessment.
If you did not find an answer to your query in this article, please try one of the following articles:
- The invitation email asks me to log in with my existing password, but it doesn't let me log in. What password should I be using?
- What should I do if I have forgotten my password?
- What should I do if I have forgotten my username?
If you have any questions, please get in touch with your local Technical Support team by using the Contact Form widget on the right side of this page.
Your username is the email address the invitation email was sent to. If you changed your email address the first time you registered on the system, you will need to use the new email address the second time you log in. If you are not sure what email address you registered with, please contact the administrator at the company who has asked you to complete an assessment.
If you did not find an answer to your question in this article, please try one of the following articles:
- I have been invited to complete an assessment. How do I access my test?
- The invitation email asks me to log in with my existing password, but it doesn't let me log in. What password should I be using?
- What should I do if I have forgotten my password?
If you have any questions, please get in touch with your local Technical Support team by using the Contact Form widget on the right side of this page.
TalentCentral
Your initial password will have been created when you registered as a new user on the assessment site. To set a new password, please click on the link from your invitation email to go to the login page, then click on the Forgot password? link:
On the next page, enter and confirm your email address and click Submit to send a password reset email to the address you have used to register on the site. Please click on the link in the password reset email to set a new password on the assessment system.
If you have not received the email after 30 minutes, please check if the email has gone to your junk email folder. If the email is still not visible, please get in touch with us by clicking on the Contact Form button on the previous page.
MFS (Multi-Rater Feedback System)
Please check to see if your password is in the login details section of the email that contained the test link and your username. SHL does not have access to your password, as this is a confidential piece of information and should not be shared with other site users.
If your password is not included in the email, you will need to send yourself a password reset email from the system. To do this, please navigate to the login screen and click the “Forgotten password?” link.
The system will take you to another screen. Please re-enter your username and click on Send.
The system might ask you to enter your email address for verification purposes. Please do so and click on Send.
You will receive an email, which will include further instructions on how to reset your password and a link that you will need to click on to create a new password. Please choose a memorable password and keep your login details safe in case you need to access the system in future.
If you did not find an answer to your query in this article, please try one of the following articles:
- I have been invited to complete an assessment. How do I access my test?
- The invitation email asks me to log in with my existing password, but it doesn't let me log in. What password should I be using?
- What should I do if I have forgotten my username?
If you have any questions, please get in touch with your local Technical Support team by using the Contact Form widget on the right side of this page.
Your initial password will have been created when you registered as a new user on the assessment site. To set a new password, please click on the link from your invitation email to go to the login page, then click on the Forgot password? link:
On the next page, enter and confirm your email address and click Submit to send a password reset email to the address you have used to register on the site. Please click on the link in the password reset email to set a new password on the assessment system.
If you have not received the email after 30 minutes, please check if the email has gone to your junk email folder. If the email is still not visible, please get in touch with us by clicking on the Contact Form button on the previous page.
MFS (Multi-Rater Feedback System)
Please check to see if your password is in the login details section of the email that contained the test link and your username. SHL does not have access to your password, as this is a confidential piece of information and should not be shared with other site users.
If your password is not included in the email, you will need to send yourself a password reset email from the system. To do this, please navigate to the login screen and click the “Forgotten password?” link.
The system will take you to another screen. Please re-enter your username and click on Send.
The system might ask you to enter your email address for verification purposes. Please do so and click on Send.
You will receive an email, which will include further instructions on how to reset your password and a link that you will need to click on to create a new password. Please choose a memorable password and keep your login details safe in case you need to access the system in future.
If you did not find an answer to your query in this article, please try one of the following articles:
- I have been invited to complete an assessment. How do I access my test?
- The invitation email asks me to log in with my existing password, but it doesn't let me log in. What password should I be using?
- What should I do if I have forgotten my username?
If you have any questions, please get in touch with your local Technical Support team by using the Contact Form widget on the right side of this page.
The MFS feedback site is an external system that requires different login details. Your password for the feedback site is created the first time you log in to a 360 review. If you cannot remember your password, please follow the ‘Forgotten password?’ link. You will be asked to enter the username that was sent to you in the invitation email. Please click on the '"Send'" button and you will be sent an email with a unique link and guidance on how to reset your password. Please note, you may be asked to enter your email address for verification purposes.
If you did not find an answer to your query in this article, please try one of the following articles:
- I have been invited to complete an assessment. How do I access my test?
- What should I do if I have forgotten my password?
- What should I do if I have forgotten my username?
If you have any questions, please get in touch with your local Technical Support team by using the Contact Form widget on the right side of this page.
