Your test invitation should explain if a webcam or microphone is required for your assessment. You will be asked to allow the browser access to the device when you start your session.

If you were not prompted to do this by your browser automatically (this may happen if you click “Block” on the pop-up and get logged off from the system), please go to your browser settings and allow access to the webcam and microphone.

If your webcam or microphone is not working with the test or any other application, you will need to try and take your assessment on a different device that has a fully functioning webcam and microphone.

If your webcam or microphone works with other applications but not in your test, this may be due to an incompatible browser. Please try and start your assessment using a different browser or try a different device with working devices. Our recommended browser for the assessment is Mozilla, Firefox, or Google Chrome, where you will be prompted to provide access to both a webcam and a microphone.

If your webcam trial is successful, but you are still unable to use it with your assessment, please clear your browser’s cache (at least the last 4 weeks of data) and log back into your test.

If you are using the computer’s system microphone, then Default should be selected in the drop-down under the “Permission” screen. If you are using an external microphone/headset, then you should select that microphone/headset from the drop-down list. You may also need to check the sound recorder settings on your operating system. Try changing the microphone volume to the maximum and restarting your device to ensure the change is reflected in the system and in the browser. Log into the test again and check if the issue was addressed.

You may wish to use another device if you are unable to resolve the issue with the above guidance.

If you have any further questions, please get in touch with your local Technical Support team by using the Contact Us widget on the right side of this page.

Your test can only be rescheduled with approval from the recruiter. Please contact your recruiter/consultant regarding further assistance on this.

 

The syllabus and content of the assessment are approved by the company and is strictly confidential. Please contact your recruiter/consultant if you have further questions.

This could be an internet issue; please follow the steps below in an attempt to resolve:

 

If you have any questions, please get in touch with your local Technical Support team by clicking on the Contact Form widget on the right side of this page.

 

 

This message may appear if your username or password is incorrect. Please ensure you copy and paste your login details directly from the invitation email, without adding extra spaces.

 

If your test session has expired, you may also encounter this error. Please refer to your invitation email for the time window in which your test is accessible. If you miss this period, you will need to contact your recruiter or hiring company.

 

If you're still unable to access your test, please reach out to your local Technical Support team using the Contact Form widget located on the right side of this page.

The test will not allow you to move ahead without the microphone. Please close the test window and check to see if the microphone is still plugged in properly. Restart the test after that.

If you have any further questions, please get in touch with your local Technical Support team by using the Contact Form widget on the right side of this page.

You may have tried to access your assessment outside of the time window specified in your invitation email. Please refer to your invite for the times your test may be taken.

If you have any further questions, please get in touch with your local Technical Support team by using the Contact Form widget on the right side of this page.

Please exit the test window and log in again with your chosen browser, such as Mozilla Firefox or Google Chrome. When prompted to authorise access to your microphone, please choose the microphone labelled 'High Definition Audio'. Do not select the Default Microphone option in the drop-down menu.

If you have any more questions, please contact your local Technical Support team via the Contact Form widget on the right side of the page.

You cannot return to questions after you have submitted your answer, because the difficulty level of each question is determined by the answers to previous questions. As a result, you should carefully consider your answers.

If you have any more questions, please contact your local technical support team via the Contact Form widget on the right side of the page.

To begin, please close the test window and clear your browser's cache. After waiting a few minutes, try accessing the test again.

If the issue continues, attempt to open the test in a different browser.

 

If you still can't access the test using any of the available browsers, please contact your local Technical Support team via the Contact Form widget on the right side of this page.

At the start of your test, if you tried switching browser tabs, you may have been presented with the following message:



You are not allowed to perform any of the following actions while taking the test:

When you attempt to take a screenshot, you may be presented with the following message:



The test will lock you out / log you off permanently if you continue switching through windows or take multiple print screens while taking the test. Should this happen, please reach out to your recruiter to get your test re-scheduled.

If you have any further questions, please get in touch with your local Technical Support team by using the Contact Form widget on the right side of this page.

 

You may have not selected all the parts of the answer, as specified in the test instructions. Please make sure that you select a “best” and a “worst” action for each situation. The answer will only activate after both the responses are selected.

If you have any further questions, please get in touch with your local Technical Support team by using the Contact Form widget on the right side of this page.

Please check which microphone have you selected on the ‘Permission’ screen.

Check the sound recorder settings of your operating system. Adjust the microphone volume so it is on maximum then restart your system.

If it still doesn't work, and you haven't tried already, then try using Mozilla Firefox to take the test. When you are prompted to allow your microphone to have access, choose the microphone tagged with 'High Definition Audio'. Do not use the default microphone from the drop-down.

If you are still unable to hear your voice then you may need to use a different system.