• After the assessment has been submitted, it can take up to 10 minutes for it to register on the system and for the e-mail for the next set of assessments to trigger to the participant
• If this amount of time has passed, and the participant has still not received the e-mail, it could be that they did not submit an assessment correctly
• It can take up to 4 hours for an assessment to be automatically submitted by the system, after which the e-mail for the next set of assessments will trigger to the participant
• If the participant still does not receive the e-mail, or if you have any questions, please contact Technical Support by clicking on the Contact Form widget on the right side of this page

Microphone isn't working

• Check the status of your device using this link: https://interviews.aspiringminds.com/devicetest?=
• Check your browser Settings to make sure your microphone is connected - typically, this can be found in the Privacy and security section (under Site settings for Google Chrome), but this may differ for different browsers
• Make sure the microphone you are using is selected in the Microphone drop-down
• If you cannot hear your own voice, when you test your device, make sure the microphone volume is turned up to the maximum
• When the browser asks you to Allow the microphone, choose the High-Definition Audio option rather than the default option
• Please note, no other applications should be using your microphone at the same time - if your microphone is in use in another application, it may prevent your browser from accessing it
• Close all other applications then clear your cache and cookies - instructions for how to do this for your browser are best found by doing an Internet search to ensure you get the most up-to-date information
• If you have any questions, please get in touch with your local Technical Support team by clicking on the Contact Form widget on the right side of this page
• If the above does not fix your issue, try another system that has a microphone connected

Webcam isn't working

• Check the status of your device using this link: https://interviews.aspiringminds.com/devicetest?=
• Check your browser Settings to make sure your camera is connected - typically, this can be found in the Privacy and security section (under Site settings for Google Chrome), but this may differ for different browsers
• Make sure the camera you are using is selected in the Camera drop-down
• Please note, no other applications should be using your camera at the same time - if your camera is in use in another application, it may prevent your browser from accessing it
• Close all other applications then clear your cache and cookies - instructions for how to do this for your browser are best found by doing an Internet search to ensure you get the most up-to-date information
• If you have any questions, please get in touch with your local Technical Support team by clicking on the Contact Form widget on the right side of this page
• If the above does not fix your issue, try another system that has a webcam connected

Got logged out of the interview

• Make sure that you are using the latest version of your browser and that you have a stable Internet connection
• Wait 2 minutes then log back into the interview using the same method as when you last logged in
• If you continue to experience issues, we recommend you clear your cache and cookies - instructions for how to do this for your browser are best found by doing an Internet search to ensure you get the most up-to-date information
• If you have any questions, please get in touch with your local Technical Support team by clicking on the Contact Form widget on the right side of this page

Participant didn't join the interview or wants to reschedule

• If you scheduled the interview, you can choose a new time and/or date by locating the interview then clicking on the schedule interview calendar icon and updating the Scheduling details
• Alternatively, you can contact your Account Manager for help

Can't hear/see participant

• Ask the participant to enable their microphone and webcam using the guidance provided in the Microphone isn't working and/or Webcam isn't working sections of this article
• This information can also be found in the Quick Tour on the top right side of the screen
• The participant can click on Device Status to check their device is working

Participant cannot see the questions

• Ask the participant to click on the Q icon on the bottom middle of the screen to bring up the questions

Participant cannot change the system language

• Ask the participant to click on the drop-down on the top right side of the screen to see all available languages
• This information can also be found in the Quick Tour on the top right side of the screen

Participant cannot run the code

• Ask the participant to click on the Run option on the top right of the screen to run the code

Can't find where to add my own questions

• Click on the Q icon on the bottom middle of the screen then Add your own questions - if this is not visible to you then it has not been enabled
• You will need to contact your Account Manager for help

The questions are not correct

• You will need to contact your Account Manager for help