Smart Interview Professional is a structured interview platform integrated with SHL’s TalentCentral+™.
It supports interview guide creation, scheduling, real-time evaluations, and analytics to improve hiring outcomes.
If you have any questions, please get in touch with your local Technical Support team by clicking on the Contact Form widget on the right side of this page.
Interviewers can provide and update their availability through the Manage Availability page. Here you will have the option to link your work calendar. Interviewers may choose to skip this step and instead manually provide their availability.
To access the “Manage Availability” page:
1. Click on your user profile button on the top right navigation bar to open the drop-down menu
2. Click “Manage Availability”
1. Click on your user profile button on the top right navigation bar to open the drop-down menu
2. Click “Manage Availability”
If the “Manage Availability” option is not available, reach out to your administrator to enable this feature.
If you have any questions, please get in touch with your local Technical Support team by clicking on the Contact Form widget on the right side of this page.
An interviewer can provide access to other users in their organisation so that they can manage the interviewer’s calendar on their behalf. This includes the ability to:
- Update general working hours
- Update timeslots for unsynchronised accounts
To allow another user to access the calendar:
- Scroll to bottom of “Manage Availability” page
- Select “Allow recruiters with appropriate permissions to view and manage your calendar”
- Click the “Select user” dropdown
- Select users to share calendar availability
If you have any questions, please get in touch with your local Technical Support team by clicking on the Contact Form widget on the right side of this page.
When an interview is scheduled, interviewers will receive an emailed invitation containing details related to the interview. This includes the date, duration, candidate, role, and format of the interview, as well as the joining link and instructions.
To join an interview:
- Click the “join now” button in the invitation email to enter the interview onboarding interface.
On this screen, interviewers will see the role, candidate name, and instructions for the interview. On the navigation bar, interviewers may preview the Candidate panel, Questions and Scorecard.
To start the interview:
- Click “Enter interview room”
To close the Interview interface, interviewers may close the window.
To re-open, interviewers may click the “join now” button in the invitation email at any point until interview has concluded.
Note: this page will not be accessible once the interview has started.
If you have any questions, please get in touch with your local Technical Support team by clicking on the Contact Form widget on the right side of this page.
Yes, Smart Interview Professional includes a built-in video interview platform with many of the same features (live captions, screen sharing, chat, whiteboard) you'd expect from tools like Microsoft Teams or Zoom.
The following items are available to the interviewer on the navigation bar in the interview room:
- Candidate
- Questions
- Scorecard
- Notes
- People
- Chat
- Whiteboard*
- Live Captions*
- Start/Stop Camera
- Mute/Unmute Mic
- Share Screen
*Indicates panel may or not be available due to company’s settings.
Clicking on any of the button will open the section in a panel to the right. Once the candidate and interviewer enter the interview room, the interviewer will be able to rate questions and add notes using the Questions panel, add add overall feedback in the scorecard section.
If you have any questions, please get in touch with your local Technical Support team by clicking on the Contact Form widget on the right side of this page.
To score a candidate's response, use the Questions panel to rate responses and the Scorecard panel to provide overall feedback and a recommendation.
During the interview, the interviewer would be asking the questions from the ones present under the Questions section.
Every question is comprised of a Question statement, Question Ratings, Scoring Guide and Question Notes.
- Question statements are questions or prompts that are used by interviewers to score candidates based on desired topics and behaviors. The questions are configured by recruiters and hiring managers in TalentCentral+™ Interview Guide Builder tool
- Note that sometimes the question statement may not be intended to be read out-loud to candidates. Because of this, we advise all interviewers to familiarise themselves with interview questions by viewing the interview guide before the interview.
- Question ratings Interviewers may rate responses to the question statement using the provided rating scale or free-response text field. Question ratings will save automatically but can be modified until the interview concludes and the interviewer submits their recommendation. Data from question ratings will be compiled to be visible on the scorecard panel in real-time.
Free response ratings will be saved automatically but may be modified until the recommendation is submitted.
Note: The free response section is a separate field from question notes. Question notes are not visible in the scorecard.
Completing question notes will not mark a free response question complete.
- Questions may be marked as “Not Applicable” if ratings are not required
- Rated questions will appear with a check mark in the question navigation bar
- Show Scoring guide will open a sub-menu showing the defined rubrics for the question rating. Interviewers can refer to the scoring guide to rate candidate responses effectively.
- Question Notes is a free-form text area where interviewers can add notes on the candidate or candidate’s response to each question. Notes are automatically saved. Notes on the question level will not be visible in the scorecard but may be accessed in the video playback on TalentCentral+ if applicable. Attachments can be added to notes.
Scored questions will be marked with a green checkmark on the question navigation.
If you have any questions, please get in touch with your local Technical Support team by clicking on the Contact Form widget on the right side of this page.
If an interviewer or candidate leaves the interview player during the scheduled interview time slot, they may re-enter the interview room using their original invitation link.
Users may need to progress through the login and interview onboarding pages before re-entering the interview room.
If you have any questions, please get in touch with your local Technical Support team by clicking on the Contact Form widget on the right side of this page.
To end the interview, please follow the below steps:
1. Click “End interview” button in the navigation bar 
2. Select “End interview” from the dropdown
3. Note: Selecting “Leave” will allow individual user to leave the interview room, however this will not end the interview for other interviewers and candidate.
4. Click “End interview” on the pop-up that appears to end the interview. To cancel this action,
click “cancel.”
Upon ending the interview, the candidate will be removed from the interview room, but all interviewers will remain in the interview player. Interviewers may conduct a wash-up, score, write notes, and submit recommendations during this time.
Note: Scores will not appear on the TalentCentral+™ system until the interview is ended, all recommendations have been submitted, and all interviewers have left the interview room.
If you have any questions, please get in touch with your local Technical Support team by clicking on the Contact Form widget on the right side of this page.
No, currently video backgrounds cannot be changed
If you have any questions, please get in touch with your local Technical Support team by clicking on the Contact Form widget on the right side of this page.
Interviewers may also add their general working hours to their calendar settings. The availability of the interviewer will be a combination of general working hours and calendar sync. Additionally, interviewers may mark free or busy slots using the interactive calendar on the “Manage Availability” page.
For example, if general working hours are set as Monday 9 am to 5 pm, the platform will assume time before 9 am and after 5 pm is unavailable. Within 9 am to 5 pm, the system will check for availability from the synced calendar.
To set up working hours, please follow the below steps:
1. From the profile menu, go to “Manage Availability” and click “Calendar Settings”
2. Click the “Set your working hours” tab
3. Select the check mark button 
for days that you are available
4. Use drop-down menus to select time ranges where you are available
5. Additional time ranges for days may be added using the “+” button
5. Click “Save” to save working hours
If you have any questions, please get in touch with your local Technical Support team by clicking on the Contact Form widget on the right side of this page.
Use the Questions panel to rate responses and the Scorecard panel to provide overall feedback and a recommendation.
During the interview, the interviewer would be asking the questions from the ones present under the Questions section. Every question is comprised of Question statement, Question ratings, Scoring guide, Question Notes.
- Question statements are questions or prompts that are used by interviewers to score candidates based on desired topics and behaviors. The questions are configured by recruiters and hiring managers in TalentCentral+ Interview Guide Builder tool.
- Note that sometimes the question statement may not be intended to be read out-loud to candidates. Because of this, we advise all interviewers to familiarise themselves with interview questions by viewing the interview guide before the interview.
- Question ratings Interviewers may rate responses to the question statement using the provided rating scale or free-response text field. Question ratings will save automatically but can be modified until the interview concludes and the interviewer submits their recommendation. Data from question ratings will be compiled to be visible on the scorecard panel in real-time.
- Free response ratings will be saved automatically but may be modified until the recommendation is submitted.
- Note that the free response section is a separate field from question notes. Question notes are not visible in the scorecard. Completing question notes will not mark a free response question complete.
- Questions may be marked as “Not Applicable” if ratings are not required
- Rated questions will appear with a check mark in the question navigation bar
- Show Scoring guide will open a sub-menu showing the defined rubrics for the question rating. Interviewers can refer to the scoring guide to rate candidate responses effectively.
- Question Notes is a free-form text area where interviewers can add notes on the candidate or candidate’s response to each question. Notes are automatically saved. Notes on the question level will not be visible in the scorecard but may be accessed in the video playback on TalentCentral+ if applicable. Attachments can be added to notes.
Scored questions will be marked with a green checkmark on the question navigation.
Scoring guide (open)
If you have any questions, please get in touch with your local Technical Support team by clicking on the Contact Form widget on the right side of this page.
The interview playback is a recording of the interview.
To access the interview playback from the participant list, please follow the below steps:
1. Click the action menu icon next to a completed interview and select the playback button 
2. Selecting the playback button will open the interview playback in a new tab
3. In addition to viewing the recording, the playback allows for interviewers to view questions, rate, and submit their recommendation after an interview has ended
4. The interview playback may take several minutes to appear after the interview has ended
If you have any questions, please get in touch with your local Technical Support team by clicking on the Contact Form widget on the right side of this page.
To recommend a candidate, please follow the below steps:
- Click “Recommend” on the navigation to open the recommendation panel. Interviewers may select their recommendation in the scorecard panel when interview is ended, and all questions have been scored or marked as “not applicable.”
Note: Recommendations cannot be selected until all questions are scored.
The recommendation is unique to each interviewer and appears in the candidate scorecard after the interview.
- Interviewers must choose the recommendation status in each interview
- Recommendations will not be auto selected
The default recommendations for Smart Interview Professional are:
- Progress candidate: candidate has performed well and can progress to next round.
- May require further assessment: candidate may need to be assessed more before deciding if they will progress to the next round.
- Do not progress candidate: candidate has not met qualifications and should not progress to next round.
- Justification is a free-text response area where interviewers can share the reasoning for theirrecommendation. This will be visible to recruiters and hiring managers on the candidate scorecard after the interview.
If you have any questions, please get in touch with your local Technical Support team by clicking on the Contact Form widget on the right side of this page.
To submit a recommendation from the recommendation panel:
1. Scroll to the “Make a recommendation” section
2. Use the dropdown to select recommendation
3. Type justification, if applicable, in the free text section
4. Click 'Submit recommendation' to finalise the recommendation
5. To update your recommendation, select your updated recommendation from the 'Make a recommendation' dropdown, and click 'Submit recommendation' to update.
After leaving the interview room, interviewers may rate their interview experience. This rating may be shared with the hiring team and SHL for future improvements.
If you have any questions, please get in touch with your local Technical Support team by clicking on the Contact Form widget on the right side of this page.
Once an interview is scheduled, the recruiter can either reschedule or cancel the interview from
TalentCentral+™.
TalentCentral+™.
To view, reschedule or cancel an interview, the click on “Your Interviews” under “Interviews” menu item from the left-hand navigation menu.
Select the Role or Interview Guide for which you want to reschedule or cancel the interview and click on the 'Scheduled' icon as shown.
3. Scheduled interviews for the chosen role or interview guide will be displayed.
If you have any questions, please get in touch with your local Technical Support team by clicking on the Contact Form widget on the right side of this page.
To reschedule an interview, please follow the below steps:
1. From the participant list, click on the Reschedule icon 
for the candidate for whom you want to reschedule the interview.
2. “Schedule Interview” Page will open. Input all required details.
3. Click “Schedule” to reschedule the interview.
Note: Recruiters may use the reschedule function to change scheduled time, duration, scheduling type, or interview type. Interviews that have expired past the scheduled time will not be able to be rescheduled.
If you have any questions, please get in touch with your local Technical Support team by clicking on the Contact Form widget on the right side of this page.
Please follow the below steps to cancel an interview:
1. From the participant list, select the 'action menu' 
icon on the extreme right of the participant row and click on the 'Cancel Interview' Option
2. Confirm participant and interviewer and click 'Cancel Interview(s)' to cancel the interview.
If you have any questions, please get in touch with your local Technical Support team by clicking on the Contact Form widget on the right side of this page.
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