You may find you are able to hear sound on other websites but cannot hear sound during the assessment.
We suggest downloading and using the Google Chrome browser to take your assessment, or the latest version of Mozilla Firefox.
To download Google Chrome:
Please visit www.google.com/chrome and click Download. Once downloaded, go to Start, All Programs and open Google Chrome from the Google Chrome folder and log in to your assessment using the test link you have received.
If you have any questions, please get in touch with your local Technical Support team by using the Contact Form widget on the right side of this page
We suggest downloading and using the Google Chrome browser to take your assessment, or the latest version of Mozilla Firefox.
To download Google Chrome:
Please visit www.google.com/chrome and click Download. Once downloaded, go to Start, All Programs and open Google Chrome from the Google Chrome folder and log in to your assessment using the test link you have received.
If you have any questions, please get in touch with your local Technical Support team by using the Contact Form widget on the right side of this page
You may find you are able to hear sound on other websites, but cannot hear sound during the assessment(s).
We suggest downloading and using the Google Chrome browser to take your assessment(s).
To download Google Chrome:
Please visit www.google.com/chrome and click Download. Once downloaded, go to Start, All Programs and open Google Chrome from the Google Chrome folder and log in to your assessment(s) using the test link you have received.
To revert to your Internet Explorer default settings (this will not delete any personal information, just the settings and add-ons):
Please ensure you have full control permissions in the windowssystem32macromed folder and all of its sub-directories. In addition, you require full control permissions in your temporary Internet files folder. You are likely to have these permissions using your private PC. If you attempt to complete your assessment in an office environment please contact your IT department for assistance.
1. Close all of your existing browser windows
2. Click Start, then Control Panel
3. In the upper right hand corner, type Internet Options into the search field
4. Click Internet Options from the middle of the page
5. Go to the Advanced tab and click Reset
6. Click Reset again (make sure Delete personal settings is not selected)
Once reset, close all windows currently open. Then open Internet Explorer and log back in to your assessment.
If you have any questions, please get in touch with your local Technical Support team by using the Contact Form widget on the right side of this page.
We suggest downloading and using the Google Chrome browser to take your assessment(s).
To download Google Chrome:
Please visit www.google.com/chrome and click Download. Once downloaded, go to Start, All Programs and open Google Chrome from the Google Chrome folder and log in to your assessment(s) using the test link you have received.
To revert to your Internet Explorer default settings (this will not delete any personal information, just the settings and add-ons):
Please ensure you have full control permissions in the windowssystem32macromed folder and all of its sub-directories. In addition, you require full control permissions in your temporary Internet files folder. You are likely to have these permissions using your private PC. If you attempt to complete your assessment in an office environment please contact your IT department for assistance.
1. Close all of your existing browser windows
2. Click Start, then Control Panel
3. In the upper right hand corner, type Internet Options into the search field
4. Click Internet Options from the middle of the page
5. Go to the Advanced tab and click Reset
6. Click Reset again (make sure Delete personal settings is not selected)
Once reset, close all windows currently open. Then open Internet Explorer and log back in to your assessment.
If you have any questions, please get in touch with your local Technical Support team by using the Contact Form widget on the right side of this page.
Small laptops and Netbooks may be too small to display the entire test screen, so you may want to try using a different device.
If you are not using one of these devices, you may want to check the following settings:
1) Go to the View menu (or press ALT+V)
2) Choose Zoom and check that 100% is selected
To change the size of the text, go to the View menu and select Text size then Medium.
If the problem persists you may want to try one of the following:
1) Check that your screen resolution is set to 1024 x 768 or higher
- Right-click on your desktop
- Select Screen resolution
- Set the resolution to 1024 x 768 or higher
2) Check to see if there is a scroll bar
3) Press CTRL+0 (zero) while on a question screen
Microsoft Edge
- Click on the 3 dots in the top right corner of the browser window
- Next to Zoom, use the '"-'" and '"+'" signs to decrease and increase the text size accordingly
Google Chrome
- Go to the Settings icon depending on the browser version this may be 3 horizontal lines or 3 dots
- Next to Zoom, use the '"-'" and '"+'" signs to decrease and increase the text size accordingly
Mozilla Firefox
- Go to the Open Menu icon (3 horizontal lines)
- Next to Zoom, use the '"-'" and '"+'" signs to decrease and increase the text size accordingly
If you have any questions, please get in touch with your local Technical Support team by using the Contact Form widget on the right side of this page.
