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Lozenge
Candidate Support

I received an error “Invalid Username & Password” when I try to access the test. What can I do?

This message can appear if your username and/or password is entered incorrectly. Please make sure to copy and paste your login details directly from the invitation email, without additional spaces.

If your test session has expired, you may receive this error. Please check your invitation email for the times your test is accessible. If you do not take your assessment during the required time period, you will need to contact your recruiter/hiring company.

If you are still unable to access your test, please get in touch with your local Technical Support team by using the Contact Form widget on the right side of this page.


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