1. System specifications
- Candidate OS specs:
- Windows: 10, 8, 7. (Windows 10S, ubuntu is not a compatible operating system).
- Includes x86 32 and 64bit processors and ARM 64bit processors using x86 emulation
- Mac: macOS 10.12 to 10.15
- Not supported on Linux
- Device Memory specs:
- Windows: 2 GB RAM
- Mac: 2 GB RAM
- Device Hard Disk Space specs:
- Windows: 200 MB of free hard disk space
- Mac: 200 MB of free hard disk space
- No proxy settings are available inside the browser
- Not supported on mobile
2. Error in launching Lockdown Browser. It shows launched in another browser.
Please follow the steps below after installing the lockdown browser:
- Click on the auto-login link provided in your test invitation email
- Allow all pop-ups and notifications that appear after clicking the link
- Ensure that no other applications are running in the background during the assessment. The lockdown browser will not launch if any of the specified apps are active in the background
3. Mac OS lockdown browser download link not working, it redirects to login page & asking for username/password.
To avoid any issues, please follow these steps:
- Do not click on direct hyperlinks in your email
- Copy the software download link from your test invitation email
- Paste the link into a new tab in your browser (preferably Google Chrome or Mozilla Firefox)
- This will initiate the download of the setup file
4. Getting Error message “Page Failed to Load- X.509 Certificate Information” while trying to take assessment on lockdown browser.
We are sorry to hear you are experiencing technical issues while attempting the test.
This issue often arises when the date and time on your system are incorrect. Please check your system's date and time settings. If they are incorrect, adjust them to match your local time.
After making the changes, refresh the page and try taking the test again.
5. Getting Error message "Page Failed to Load - Error Internet Disconnected” while trying to take assessment on lockdown browser.
We are sorry to hear about the technical issues you're facing while attempting the test.
Please try the following troubleshooting steps to resolve the issue:
- Close the test window by clicking the "X" button in the top-right corner of your browser. Avoid clicking on "Quit/Exit" or the "Submit" button
- Clear your browser’s cache and history from the last 4-5 weeks, then try logging in again
- If the issue persists, please switch to a different network or system
6. Getting Error message “The browser can't be used in virtual machine software such as Virtual PC, VMWare and Parallels” while trying to take assessment on lockdown browser.
To avoid this issue, please follow these steps:
- Ensure you are running the test outside of any VPN or VMS environments, as the system will not allow the test to start otherwise
- Disable or uninstall all VPN applications on your system
- Restart your device after uninstalling the applications
- Copy the software download link from your test invitation email
- Paste the link into a new tab in your browser (preferably Google Chrome or Mozilla Firefox)
- This will initiate the download of the setup. You can then proceed to download and install the lockdown browser
7. Getting Error message “Compatibility mode isn't allowed” while trying to take assessment on lockdown browser.
Please follow these steps to troubleshoot the issue:
- Right-click on “LockDown Browser OEM” and select Properties
- Go to the Compatibility tab
- Click on Run compatibility troubleshooter
