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Candidate Support

How to Resolve ‘Invalid Username & Password’ Errors When Accessing Tests

This message may appear if your username or password is incorrect. Please ensure you copy and paste your login details directly from the invitation email, without adding extra spaces.
 
If your test session has expired, you may also encounter this error. Please refer to your invitation email for the time window in which your test is accessible. If you miss this period, you will need to contact your recruiter or hiring company.
 
If you're still unable to access your test, please reach out to your local Technical Support team using the Contact Form widget located on the right side of this page.


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