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Candidate Support

My browser has closed while taking the test / there was a power cut while taking the test, how can I resume my assessment?

You should be able to access your test with the original login details a few minutes after closing the session. If you are unable to access the test at this point, please check the following scenarios:
1. An error message displays ‘Your test has been invalidated. You will not be able to resume your test. Please contact the test administrator for further details.’ This error means that one of our Anti-Cheating features has been violated. Please contact your recruiter for further details on this error and your test access.
2. An error message displays ‘You have either completed or submitted your test. You will not be able to resume your test.’ This error means that you might have submitted your test already, or you are trying to access an assessment after the allowed restart time of 4 hours.
If you have any further questions, please get in touch with your local Technical Support team byusing the Contact Form widget on the right side of this page.

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