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Candidate Support

I had technical issues when completing my test. Can you reset it for me?

If you experienced technical issues when completing your test, you will need to speak to the company you are taking the test for, to see if they will allow for it to be reset. Please note that SHL support teams will not be able to reset completed tests without authorization. As SHL support teams are unable to provide company contact details, please refer to your initial communication from them or to the company's website.

If you have any questions, please get in touch with your local Technical Support team by using the Contact Form widget on the right side of this page.

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