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Candidate Support

Why do I receive an 'Incompatible Browser Detected' message when using AOL?

The AOL browser is not a supported browser and therefore cannot be used to take an assessment. However, you may use Internet Explorer to access your AOL email account.

Open Internet Explorer. While in Internet Explorer, go to Once you are on the AOL website click the 'MAIL' button and log into your AOL email using your Internet Explorer browser.

Log into your email account and click on the link contained in the invitation email sent to you. You should now be able to access your assessment because you are using Internet Explorer rather than AOL to access your AOL email. Please ensure all pop-up blockers are turned off.

If you did not receive an invitation email but instead started from a company's career or job website, while using the AOL browser, please return to the company's site using Internet Explorer.

If you have any questions, please get in touch with your local Technical Support team by using the Contact Form widget on the right side of this page.

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