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How do I add new users to TalentCentral+™?

Please note, this article may mention sections of the system that you do not have enabled, or that you do not have permission to view. If you would like to discuss these sections of your system, you will need to contact your Account Manager who can discuss your options with you. Alternatively, please skip any irrelevant sections of the article and move on to the next step.
Whether you can create, or manage, new users (or user roles) will depend on your user role. If you are unable to perform the below steps, you will need to contact your Account Manager.
  • Log in to TalentCentral+™
  • In the top right, click on Company settings then Manage users and groups
  • Click on Add users
  • Here, you can choose to Add individually or Bulk upload your users
  • If you Add individually, it is best practice to fill in all the fields, although not all of them are mandatory
  • The system will not allow the same Username to be used for multiple users - if you enter a Username that is already in use, you will see an error message asking you to enter a unique username
  • At the bottom of the form, you will see an option to add the new user to an existing User group, but this is not mandatory at this stage
  • Click to Assign Role
  • There are 11 default user roles in TalentCentral+™ - Head HR, Company Admin, Recruiting Manager, Recruiting Lead, Recruiter, Associate, Interviewer, Operations Associate, InvigilatorSHL_Support and Viewer
  • Head HR has the highest level of access to the system and therefore should be restricted to only a few individuals to avoid anyone making unagreed changes to the system
  • Choose a default Role from the drop-down at the top of the page to view the permissions for that role and click on Save to add them to your user
  • You can also choose to Create new role if the default options do not have the combination of permissions that you want for a user
  • To Bulk upload your users, download one of the sample files provided (CSV or XLSX) making sure you save the file on the right format
  • Take care not to rearrange any of the columns, or headers, of the file as this will impact how the file is uploaded back into the system
  • Add a new serial number (S.No.) for each user you add to the file
  • Before saving an uploading your completed file, make sure that you have filled in all the required fields, that the EmailUsername and Employee ID (if using) fields all contain unique user information and that you have deleted the instructions section of the file
  • Click on the Upload CSV/XLSX icon on the system, where you will be prompted to find your completed file for uploading
  • Once your users have been uploaded, a pop-up box will appear where you can review the imported information and choose to Cancel or Add users to add them to the end of the list of Users on the system
If you have any questions, please get in touch with your local Technical Support team by clicking on the Contact Form widget on the right side of this page. 

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