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How do I reset a candidate's assessment on TalentCentral+™?

Please note, this article may mention sections of the system that you do not have enabled, or that you do not have permission to view. If you would like to discuss these sections of your system, you will need to contact your Account Manager who can discuss your options with you. Alternatively, please skip any irrelevant sections of the article and move on to the next step.
Please note, for the purpose of this article, candidates will be referred to as 'participants'.
Locating your project
  • Log in to TalentCentral+™
  • In the top left, under Projects, click on View all projects
  • On the Projects page, you can customise your view of the page by clicking on Manage columns on the right and choosing whether you want to Save this configuration for all users
  • Check that the drop-down at the top is set to Project then use the Filter and/or search bar at the top of the page to narrow your search
  • If you only have participant-specific information to search with, you can change the drop-down to Participant email, Participant Id or SVAR ID, as applicable, then type your information into the search bar, which will bring up any projects that participant is in - Participant Id and SVAR IDs are 14 or 15-digit IDs allocated to a participant once they log in to take an assessment
  • Under Actions, click on Participant details next to the right project
  • The actions that are available to you on the Participants page will depend on your user role and the status of the participant
  • On this page, you can scroll down the list to find your participant(s), or you can use the Filter and/or the search bar at the top of the page to narrow your search
Resetting the assessment
  • Click on the participant whose assessment(s) you want to reset
  • Click on the three vertical dots then Reset workflow
  • A pop-up box will appear with a warning that you will reset all assessments and scores for the participant named in the pop-up box
  • Click on Reset workflow to reset all the participant's assessments, which will trigger a pop-up message in the top right to confirm that it has been reset
  • On the Participants page you will see that all their results have now gone
  • Participants will be sent an e-mail to let them know that their assessments have been reset and that they can now attempt them again
If you have any questions, please get in touch with your local Technical Support team by clicking on the Contact Form widget on the right side of this page.

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