Please note, this article may mention sections of the system that you do not have enabled, or that you do not have permission to view. If you would like to discuss these sections of your system, you will need to contact your Account Manager who can discuss your options with you. Alternatively, please skip any irrelevant sections of the article and move on to the next step.
Please note, for the purpose of this article, candidates will be referred to as 'participants'.
- After the assessment has been submitted, it can take up to 10 minutes for it to register on the system and for the e-mail for the next set of assessments to trigger to the participant
- If this amount of time has passed, and the participant has still not received the e-mail, it could be that they did not submit an assessment correctly
- It can take up to 4 hours for an assessment to be automatically submitted by the system, after which the e-mail for the next set of assessments will trigger to the participant
- If the participant still does not receive the e-mail, or if you have any questions, please contact Technical Support by clicking on the Contact Form widget on the right side of this page
![$Label["Widget.Alt_ContactForm"]](./assets/img/outline_contact_page_black_24dp.png)
