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What do I do if a candidate says they have completed the first set of assessments on TalentCentral+™ but they haven't received an e-mail for the next set?

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Please note, for the purpose of this article, candidates will be referred to as 'participants'.
  • After the assessment has been submitted, it can take up to 10 minutes for it to register on the system and for the e-mail for the next set of assessments to trigger to the participant
  • If this amount of time has passed, and the participant has still not received the e-mail, it could be that they did not submit an assessment correctly
  • It can take up to 4 hours for an assessment to be automatically submitted by the system, after which the e-mail for the next set of assessments will trigger to the participant
  • If the participant still does not receive the e-mail, or if you have any questions, please contact Technical Support by clicking on the Contact Form widget on the right side of this page

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