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Client Support

What should I do when the test system is not available due to maintenance activities?

We apply monthly performance-related maintenance activities to all SHL systems. Each of the maintenance periods will require downtime during which there will be no access for candidates or administrators. The system maintenance windows are scheduled out of normal business hours to minimise the impact on our clients and candidates. 
You can check when these are scheduled by clicking on the Scheduled Maintenance widget on the right side of this page. You will not be able to access the system or complete assessments when it is unavailable due to maintenance activities. If you attempt to access the system during scheduled maintenance a system notification will appear with information of the time and date that the system will be available again.

If you log back into the system after scheduled maintenance but are still receiving the maintenance notification, clear your browser history and cookies. Once you have done this, restart your browser and access the assessment as per the original instructions.

If you have any questions, please get in touch with your local Technical Support team by clicking on the Contact Form widget on the right side of this page.

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