If you have a payment query please contact your local Collections Associate on the following number +44 (0) 207 760 8999.
Have your account reference (D-number) and invoice number to hand.

Alternatively you can send an email to your local Customer Collections team:

Australia au.ar@shl.com
Belgium be.ar@shl.com
Canada ca.ar@shl.com
China cn.ar@shl.com
France FR.AR@shl.com
Germany de.ar@shl.com
Hong Kong hkar@shl.com
India in.ar@shl.com
Italy itar@shl.com
Middle East me.ar@shl.com
Netherlands nl.ar@shl.com
New Zealand nz.ar@shl.com
Nordics nordics.ar@shl.com
Singapore sg.ar@shl.com
Switzerland ch.ar@shl.com
South Africa ZA.AR@shl.com
UK uk.ar@shl.com
US us5.ar@shl.com