Photo Cluster

Candidate Support

What are the system requirements for SHL systems?

Please note your system settings may differ from the below depending on the assessments you are completing.

You will need to use a computer that meets the following recommended system requirements:

Connection speed
You should use a 56Kb, or faster, Internet connection to get the best experience.
Please use a 1Mb per second, or faster, Internet connection for video-based assessments.

Pop-up windows
Please disable any pop-up blocking software, that may prevent the test from downloading, before attempting the tests. University or company networks may have restrictions in place so please check with your local systems administrator first.

Supported components are ones that we have thoroughly tested and certified for use with the assessment system. We strongly recommend you use one of the following:

Supported Internet browsers
- Google Chrome Version 50 and higher (Windows, Mac)
- Mozilla Firefox Version 50 and higher (Windows, Mac)
- Safari Version 11 and higher (Windows, Mac)
- Microsoft Edge Version 80 and higher (Windows)

Supported operating systems
- Apple Mac OS 11.x (up to Mac OS X v11.2 1 - Big Sur)
- Microsoft Windows 10, 8, 7, Vista

Some of our assessments require you to have a display applet installed.

Supported display applets
- Active Scripting (or JavaScript)
- ActiveX Controls and Plug-ins
- Java Runtime Environment (virtual machine)

Auto translate
When using Microsoft Edge please ensure you disable the page translation function.
When the translate function is enabled the translate button is shown in blue in the address bar:

Please click on the translate button and click on Show Original.

Please note, most browsers, and their components, can be downloaded from the supplier's website for free. Click here to check your settings now.

If you have any questions, please get in touch with your local Technical Support team by using the Contact Form widget on the right side of this page.

Was this article helpful?