Photo Cluster

Client Support

What do I do if Phase 1 was successfully completed but the candidate hasn't received the email for the subsequent phase?

The subsequent triggers can take up to 5-10 minutes depending on the type of module. It is also possible that the candidate did not submit the test correctly – in this particular case our system can take up to 4 hours to be triggered from our end. However, if the given instances are not applicable for you, please connect with your servicing manager.

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