I am not able to chat with the candidate
Hovering over the image of the candidate, you will be able to see a ‘chat’ icon. Please click on this icon to chat with the candidate.

 

I am not able to add a candidate to my list
Please refresh or re-login to your system. There must be a list of candidates on the right hand side bar and a ‘+’ sign will appear on hovering over the name of the candidates. You can also search for a candidate by using his/ her name/ email ID.

 

I can only see 9 candidates on the platform, how can I see the remaining ones?
Please scroll to the next page using the "next" option in the bottom of your screen. Only 9 candidates are displayed at once on the live proctoring platform.

 

I am not able to find a candidate
Make sure that you are using the correct Email address of the candidate. The email ID should be the one which is used while scheduling the test for the candidate.

 

How can I block a candidate? 
Hovering over the image of the candidate, you will be able to see a ‘lock’ icon. Please click on this icon to block the test of the candidate.

 

What do I do if the portal is hanging/the link is broken after adding 50 candidates?
This usually happens when the internet connectivity is not stable. We would recommend to reduce the candidate count to 35-40. It is necessary to have a smooth internet connectivity throughout the session.